''I now feel like I'm more in control of the workload that's coming in. Everything is a lot more planned and from that aspect, it enables me to be a lot more planned in terms of when I can take time for myself and when…

I would hate for my competitors to be using ActionCOACH because they would be able to learn the lessons of what we've learned and make the failings that we were making. I'd love everyone else in the world to do it.